All sales are Final and Non-Refundable.

If you have extenuating circumstances and need to request a refund or exchange, please contact us nikki@thecapsulebrand.com. We will review your request within five (5) business days.

Requests must be made within seven (7) days of purchase, provided the service has not yet begun. No refunds or exchanges will be considered or issued once service has started.

If granted exception to this policy, refunds will be processed using the original payment method.

For any inquiries or concerns regarding this policy, please contact us at: nikki@thecapsulebrand.com.

Failure to use the product(s) or service(s) does not constitute a basis for payment refusal.

Please note this policy is subject to change and updates will be posted on our website.
Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.